Privacy Policy

1. Information We Collect

At Zitek, we collect personal information necessary to provide you with our doorstep laptop repair services. This includes:

• Contact Information: Your name, mobile number, and email address.
• Service Address: Your complete address in Ahmedabad to dispatch our technicians.
• Device Details: Laptop brand, model number, and the specific issues you are facing.

2. How We Use Your Information

We use the collected data exclusively for the following purposes:

• To schedule and fulfill your doorstep laptop repair requests.
• To contact you regarding appointment confirmations, service updates, and post-repair feedback.
• To issue official GST invoices and maintain warranty records for the replaced parts (such as laptop batteries, screens, keyboards, or SSDs).
• To improve our service quality based on customer feedback.

3. Data Sharing & Security

We do not sell, rent, or trade your personal information to any third parties.

Your contact details and service address are only shared with our background-verified technicians who are assigned to your repair ticket. We implement strict security measures to ensure that your data is protected against unauthorized access.

During the repair process, our "100% In-Front-Of-You Repair" model guarantees that your laptop data remains secure, as the physical repair is conducted entirely in your presence. We do not copy, backup, or access your personal files without your explicit consent.

4. Cookies & Tracking

Our website (zitek.in) may use basic cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the website.

5. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us at:

Zitek Support
Phone / WhatsApp: +91 90549 75943 / +91 92747 25943
Address: 47, Karmabhumi Shopping Center, Gopal Chowk, Nikol - Naroda Road, Ahmedabad